open
1-434-473-7012
Serving Central Virginia & Maryland, Frederick, Bethesda, Lynchburg, Harrisonburg
Reviews
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Job review from Don't in Hagerstown, MD 21740 on 03/18/22
Our Overall Service
I NEVER got to speak to ANY SUPERVISOR. Maybe requested to speak to SUPERVISOR by calls, texts, outreach, emails. Never happened.
Call Representative
Very professional and know what they are doing.
Sales Process
Very informative. HOWEVER, every time I asked him to get me his Supervisor, he WOULD NOT. He did get the foundation type incorrect initially, and the whole project changed last minute.
Our Installation Crew
Very good and I watched them work their butts off. My old drywall and framing was incorrectly thrown away, that was a little pricey with no reimbursement, just an apology, AND two issues were not resolved. The bulkhead drainage and the way the pipe would come out to the street. But the Crew was top notch.
The Cleanup Process
Very clean from start to finish. They protected everything. They even took away the materials I wanted to keep. Some of the work dried messy, and I was bummed to find out they left my drywall hanging 16 inches off the floor. I had to hire another company to come rescue and reframe and cover. That cost me another $3,000
What made you choose our company:
I am upset that the drain pipe for my sump pump is facing the sky. I was told it would face down the incline of the street from my lawn. I also was told that the bulkhead doorway would have a drain on it, and it still collects water from the foundation UP. The attempts to ask the Project Manager or Supervisor to come talk to me at the various stages of the process and AFTER went unheard. I was called by the salesperson over and over and even asked the sales person to PLEASE GET ME THE SUPERVISOR. It never happened. I did also have to call to have the Warranty paperwork corrected. They told me 5 years, sold me 5 years, but my paperwork was written as only a 1 year warranty. They DID address and correct that. I would not recommend them, but I would recommend the crew. The sales person was on his game for sure, but after the pitch and the contract I was left hanging with no UPPER MANAGEMENT CONTACTING MY CONCERNS.
our service area
We serve the following areas
Maryland
- Accident
- Barton
- Bittinger
- Bloomington
- Friendsville
- Frostburg
- Grantsville
- Kitzmiller
- Lonaconing
- Luke
- Mc Henry
- Midland
- Midlothian
- Oakland
- Swanton
- Westernport
- Bayard
- Cabins
- Circleville
- Elk Garden
- Franklin
- Gormania
- Keyser
- Lahmansville
- Maysville
- Mount Storm
- New Creek
- Onego
- Petersburg
- Piedmont
- Riverton
- Seneca Rocks
- Upper Tract
- Bacova
- Bastian
- Blue Grass
- Bluefield
- Cedar Bluff
- Doe Hill
- Falls Mills
- Hot Springs
- Jewell Ridge
- Mc Dowell
- Monterey
- Narrows
- Pounding Mill
- Richlands
- Rocky Gap
- Warm Springs
- Williamsville
Brian and his crew were great.