Customer Testimonial from Summer R. in Coleman Falls, VA

From day one of my drainage and sump pump install, the Fortress team was fantastic. My basement had flooded several times and this was not a cheap project. I talked to 5 different companies before settling on Fortress.
Disclaimer: I am NOT an easy customer when it comes to expensive projects like this. I read every fine print in detail and ask lots of questions, take my time on decisions, and cross compare between quotes and warranties etc. This can be annoying for a sales person, but Chris Wilmouth, took all of this in stride. He was direct and courteous and followed up in a timely manner with every question I had. When he didn't know, his manager was prompt in supporting him and they did a lot of work to make sure I was happy before signing the contract.
On the days of the job, the team was also fantastic. Travis, Jack, Tim, and Kris were all kind and professional and did a really good job. I was home for the project and could also hear them talking all day. They got along great and figured out problems with the project in a timely manner. They remained professional and efficient throughout the whole project - all great qualities to see in a team working on your house!
Last week, we had rains that would have flooded my basement again, but my sump pump kicked in and it all worked beautifully. Clean and dry!
I would recommend this team again and when I'm ready for the next stage of my basement fix, I'll be calling them to do it.